HOW DOES THE ORDER PROCESS WORK?
If you are placing an order for one of our existing wedding suites, please enter your information in the form provided at checkout. We will contact you within 1-3 business days to confirm your information and email your first proof. Once you receive your first proof, your order is no longer refundable. Upon approval of your final proof, your design. Your order will ship within 2-4 weeks from your order date.
For our fully custom packages, it’s best to begin the design process 9 months to a year out from your event. Custom illustrations and design take time, and you’ll want to send your Save the Dates 6-8 months prior to your big day and Invitations 8 weeks before.
HOW LONG DOES IT TAKE TO RECEIVE ORDERS?
Our existing wedding suites typically ship in about 2–4 weeks from the order date.
Custom packages can take anywhere from 1-3 months. Once we receive more details about your custom design, we can give you a more accurate timeline.
Please contact us if your order is time sensitive.
WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED AND MAILED TO ME?
Yes, customers ordering any of our custom items will typically receive their proofs approximately 1-3 business days from the final confirmation of wording. Once a proof has been sent your way, your order is non-refundable.
CAN I ORDER MORE OF THE SAME CUSTOM ITEM IF I NEED?
Absolutely! If you need more of the same customized item, just contact us and we’ll be happy to help you place another order.
WHAT IF I NEED TO CANCEL MY PERSONALIZED ORDER?
Once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be canceled.
ARE MY PERSONALIZED ITEMS ELIGIBLE FOR RETURNS?
Upon final approval of your personalized order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.
CAN I USE THE PERSONALIZED IMAGES FROM MY ORDER FOR A LOGO OR ARTWORK ON MY BLOG, WEBSITE, ETC.?
All digital images used during the proofing process are sole property and copyright of Lizzy Powers Design and cannot be used for personal logo design or reproduction outside of Lizzy Powers Design. All illustrations (custom and template) are copyright of Lizzy Powers Design and may not be reused without permission. If you have any further questions, please email us at firstname.lastname@example.org.
ARE YOU AVAILABLE FOR CUSTOM PROJECTS?
As well as being a brand, we also act as a custom design studio and are available to take on custom design and illustration work on a limited basis. Please email us at email@example.com with details about your project and we will get back to you shortly.